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Delivery Information

Q. How much do you charge for delivery?
For all UK Mainland deliveries, we charge £11.00 (unless otherwise stated).

Q. What delivery service do you use?
We use DPD Local next day by 12:00pm service.

Q. When is the cut-off point for next day delivery?
Providing all items are in stock, all orders placed before 3pm will be despatched the same day for next day delivery.

Q. Do you ship Internationally?
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping costs are calculated during the checkout stage.
International orders are generally received in less than 10 days.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 3 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 4 business days).

If you need to return an item, simply login to your account, please send an email with your order information (order number and your name) and reason for the return and we will get back to you as soon as possible. Please send emails to sales@cadextras.co.uk